Shipping Policy

Here is a complete, plain-text Shipping Policy tailored specifically for Neuroflex Relief. It sets clear expectations around handling times, shipping rates, order tracking, and lost package protocols:

SHIPPING POLICY FOR NEUROFLEX RELIEF

Effective Date: August 18, 2026

At Neuroflex Relief, we know how important fast, reliable delivery is when you are seeking relief and physical support. We are committed to processing and shipping your orders as quickly and safely as possible.

1. Order Processing Time

  • Standard Processing: All orders are processed within 1 to 2 business days (excluding weekends and major US holidays) after receiving your order confirmation email.

  • Order Confirmation: You will receive a second notification with tracking information once your order has officially shipped.

2. Shipping Rates & Estimated Delivery Times

We offer shipping options across the United States and select international locations. Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option Estimated Delivery Time Cost
Standard Shipping 3 – 5 Business Days Calculated at checkout (Free on qualifying orders)
Expedited Shipping 2 – 3 Business Days Calculated at checkout
Overnight / Priority 1 – 2 Business Days Calculated at checkout

Note: Delivery times are estimates provided by carrier services (UPS, USPS, FedEx) and are not guaranteed. Rural or remote areas may require additional transit time.

3. Order Tracking

Once your package leaves our facility, you will receive an automated email containing your carrier tracking number. Please allow 24 to 48 hours for the tracking status to update in the carrier’s system.

You can track your package directly through the carrier's link provided in your shipping confirmation email or by visiting https://neuroflexrelief.com.

4. Incorrect Address & Address Changes

Please double-check your shipping address at checkout!

  • Address Adjustments: If you notice an error in your address, please contact us immediately at info@neuroflexrelief.com or call +1 (512) 760-8818. We can update your details as long as the order has not yet been processed or shipped.

  • Undeliverable Packages: Neuroflex Relief is not responsible for packages delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer may be responsible for re-shipping fees.

5. Lost, Stolen, or Damaged Packages

  • Damaged Items: If your order arrives damaged, please take clear photos of the packaging and product and contact us within 48 hours of delivery at info@neuroflexrelief.com. We will arrange a replacement immediately.

  • Lost or Missing Packages: If your tracking information shows "Delivered" but you have not received your package:

    1. Check around your property, porch, or with neighbors/building management.

    2. Wait 24 hours, as carriers occasionally mark packages delivered prematurely.

    3. Contact our support team so we can assist you in opening a carrier investigation and resolving the issue.

6. International Shipping (If Applicable)

  • Customs & Import Duties: International orders may be subject to import duties, taxes (including VAT), and customs fees levied by the destination country. These charges are the sole responsibility of the customer.

  • Customs Delays: Neuroflex Relief is not responsible for shipping delays caused by international customs clearance procedures.

7. Contact Us

If you have any questions regarding your shipment or need support with your order status, please reach out to our team:

  • Brand Name: Neuroflex Relief

  • Address: Balcones Street, Austin, Texas 78731, USA

  • Phone: +1 (512) 760-8818

  • Email: info@neuroflexrelief.com

  • Website: https://neuroflexrelief.com