Return Policy

Effective Date: August 18, 2026

At Neuroflex Relief, we are committed to providing effective physical recovery, nerve care, and joint support solutions. We want you to feel completely confident trying our products. If you are not fully satisfied with your order, our Return & Refund Policy outlines how we can assist you.

1. 60-Day Relief Guarantee

We offer a 60-Day Money-Back Guarantee. You have 30 calendar days from the date your package is delivered to test the product and request a return or exchange if it does not meet your expectations.

To be eligible for a return under our guarantee:

  • Devices and hardware must be returned with all original components, power cords, accessories, and packaging.

  • Unused or unopened items must be in their original condition.

  • Proof of purchase (order number or email confirmation) is required.

2. Non-Returnable & Restricted Items

For hygiene, personal care, and safety reasons:

  • Topical products (creams, gels, oils) that have been opened or partially used cannot be returned unless received defective.

  • Gift cards and promotional bundle items marked as Final Sale.

3. How to Start a Return

To initiate a return, please follow these simple steps:

  1. Submit a Request: Contact our support team via email at info@neuroflexrelief.com or phone at +1 (512) 760-8818 with your order number and reason for return.

  2. Receive Return Authorization: Our customer care team will issue a Return Merchandise Authorization (RMA) number along with the designated return warehouse address.

  3. Ship Your Package: Securely pack your item and ship it back using the provided instructions. (Note: Unsolicited returns sent without prior authorization will not be processed).

4. Shipping Costs for Returns

  • Standard Returns: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product sent).

  • Tracking Recommended: We strongly advise using a trackable shipping service or purchasing shipping insurance, as Neuroflex Relief cannot guarantee receipt of lost or un-tracked return packages.

5. Damaged, Defective, or Incorrect Deliveries

Please inspect your shipment immediately upon arrival. If your package arrives damaged in transit, defective, or contains the wrong item:

  1. Contact us within 48 hours of delivery at info@neuroflexrelief.com.

  2. Include your order number and clear photos/videos showing the issue or damage.

We will immediately dispatch a free replacement unit or issue a full refund at no additional cost to you.

6. Refund Processing Timeline

Once your return package is received and inspected at our facility, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Upon approval, your refund will be issued to your original method of payment within 5 to 7 business days.

  • Bank Processing: Please allow additional processing time for your bank or credit card company to post the credit to your statement.

7. Exchanges

If you received a defective item or need a replacement unit, the fastest way to resolve it is to contact us directly at info@neuroflexrelief.com so our team can send a replacement directly to you.

8. Contact Information

If you have any questions or need assistance with your order or return, our support team is happy to assist:

  • Brand Name: Neuroflex Relief

  • Address: Balcones Street, Austin, Texas 78731, USA

  • Phone: +1 (512) 760-8818

  • Email: info@neuroflexrelief.com

  • Website: https://neuroflexrelief.com