Privacy policy

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PRIVACY POLICY FOR NEUROFLEX RELIEF

Effective Date: August 18, 2026

At Neuroflex Relief, we are committed to protecting your personal privacy and maintaining the trust you place in us when purchasing our health and physical relief solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://neuroflexrelief.com or interact with our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you make a purchase, create an account, subscribe to our communications, or contact customer support.

  • Personal Identifiers: Name, billing address, shipping address, email address, and phone number.

  • Transaction Data: Details about products purchased, order history, payment status, and order fulfillment notes.

  • Payment Information: Credit card numbers and payment details are processed directly through secure, PCI-DSS compliant third-party payment gateways. Neuroflex Relief never stores raw credit card details on its servers.

  • Technical & Usage Data: IP address, device type, browser platform, browsing patterns, and interaction data automatically collected via cookies and tracking technology to ensure smooth site functionality.

2. How We Use Your Information

We use your personal information strictly for legitimate commercial and customer care purposes, including:

  • Processing, fulfilling, packing, and delivering your orders.

  • Communicating order confirmation details, shipping status, and tracking updates.

  • Providing direct customer support and answering inquiries regarding product guidance and usage.

  • Improving website functionality, security, and customer experience.

  • Sending opt-in promotional offers, product updates, and health tips (you may opt out at any time).

  • Detecting and preventing fraudulent transactions and security incidents.

3. Data Protection and Security

We employ robust administrative, technical, and physical security measures to safeguard your personal data. Our site utilizes Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption to protect sensitive data during transmission. While no internet transmission or electronic storage method is guaranteed to be 100% secure, we continuously update our safety standards to maintain maximum data protection.

4. Information Sharing & Third-Party Services

We do not sell, rent, or trade your personal health or contact details to third parties.

We only share essential information with trusted service providers who assist us in operating our storefront, provided they agree to keep your information confidential:

  • Logistics & Delivery Partners: Courier and shipping carriers to fulfill and deliver orders.

  • Payment Processors: Secure gateways to verify and handle order transactions.

  • IT & Analytics Services: Cloud hosting and site performance optimization providers.

  • Legal Compliance: We may disclose information if required by law, subpoena, or government regulation, or to protect the safety and legal rights of Neuroflex Relief.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking tools to recognize your device, save shopping cart items, analyze traffic trends, and customize your site experience. You can disable cookies through your web browser settings, though doing so may limit your access to certain storefront features.

6. Your Rights and Privacy Choices

Depending on your state or regional privacy laws (such as the California Consumer Privacy Act / CCPA), you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request updates or corrections to inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal data, subject to legal and order-fulfilling retention requirements.

  • Opt-Out: Unsubscribe from promotional email lists at any time by clicking the "Unsubscribe" link in any marketing email or contacting us directly.

7. Children's Privacy

Our website and pain management products are directed to adults over the age of 18. We do not knowingly collect or solicit personal information from children under 13. If we discover a child under 13 has provided us with personal information, we will delete it immediately.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal obligations, or service features. Updates will be posted on this page with an updated "Effective Date."

9. Contact Us About Your Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our compliance team:

  • Brand Name: Neuroflex Relief

  • Address: Balcones Street, Austin, Texas 78731, USA

  • Phone: +1 (512) 760-8818

  • Email: info@neuroflexrelief.com

  • Website: https://neuroflexrelief.com